We accept refunds and exchanges.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Several types of goods are exempt from being returned. Perishable goods such as liquid coffee, milk jiggers and liquid vending products cannot be returned.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.  There are certain situations where only partial refunds are granted: (if applicable)

  • Box with obvious signs of use/opening.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 working days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted (up to 7 working days). Next contact your bank. If you have still not received your refund yet, please contact us on +44 (0) 20 3282 1608.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item please phone us on +44 (0) 20 3282 1608 and request a shipping address for your exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will found out about your return.

Shipping

To return your product, you should contact us and request a shipping address for your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Call us for further information 020 3282 1608